The Best & Worse of Customer Service

Good customer service is the lifeblood of any business, you can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.





The difference made by the Customer Service:

    -Starbucks
    -Megacable

What behaviors make a good salesperson

"Sales is solving someone's problem"

Steps:

1.Establish an enviromen of trust- Eye contact
- Smile (customers are not guilty if you are having a bad day)
- Interest

2.Give useful information (educate them)
-Ask them what are they looking for

3.Consideration!!!
-All customers are different, you must analize every customer to find out how to handle it in order to avoid annoying the customer

The Successful Salesman.

About the video:
Arabic-accented speech

-It's a little forced due to the acting
-Customers are not always that polite...

Despite the video:

-I really don't think repiting what the customer just said is a good idea, like in this example, or when you order something at the restaurant, although in other cases like telephone ordering IT IS necessary.

-Avoid saying words like sir and madam, or even the last name's customer EVERY TIME you talk to him/her

The Bad Salesman

You all know what the video is talking about! :S

-Just avoid that behaviour using the "tips" of the preview video

The Distracted Salesman

... ... ...

I think even they know what it means to be served by a bad seller, so probably they are just bad people/employees.

What Makes A Good Salesman | The #1 Sales Tip

What stand out about this video:

 Minute 4:37
"...Just care, be a human, dont try to be a sales robot trying to make sales all day long, because you have no idea what that one person... How many people they are gonna go after, and tell, and bring others back to you, just because you were helpful, nice and actually gave a crap about what it was that they needed..."

Safety At Work

FACTS ON Safety At Work 

 Videos:

5 Commont Business Travel Problems (And How To Avoid Them)

Due to globalization, now more than ever, companies are sending their executives to various places all over the world in order to garner more business and open up new markets.

Thus, if you are one of those travele executives and want to have a successful business trip, here's what you can do to prevent the biggest business travel nightmares that businessmen (entrepreneurs) face.

Constant rule changes may cause you to miss your flight: Regardless of how often you travel, keeping up with the constant rule changes imposed by airlines can be a difficult task. For instance, there was no restriction on carrying liquids such as water, lotions, or creams in your carry-on luggage. However, most airlines today will allow to you carry only a small amount of liquid on your person, which too has to be packed in just one see-through plastic bag. Thus, such rule changes can cause you to get stuck in the security line and miss your flight.

Solution: Make it a point to check the airline's website for current rules and restrictions before you leave. A few minutes of effort can be the difference between missing your flight and making it.

Your flight has been cancelled but you need to get to your destination yesterday! Not only has your original flight been cancelled, but you are 20th in line for a seat on an alternative flight. You simply cannot miss that crucial client meeting. What do you do?

Solution: Always have the phone number of your travel agent and the customer service number of your favourite airline on speed dial. If you face a situation as described, immediately call them for assistance and ask them about the status of your original flight as well as tell them to put you on the next flight out to your destination. One phone call before all the other travellers rush for alternative seats can ensure you get a seat before anyone else does.

You are not getting the service you need because you asked the ticket agent / air hostess / flight attendant, "Do you know who I am?" These are words that no airline personnel like to hear. They don't really care who you are but are only interested whether you have a valid ticket or not. But you said those words to them, and are now receiving an extremely cold shoulder.

Solution: Please leave your 'self-importance' behind and try to deal with flight personnel with kindness and respect. Asking nicely will get you what you want or where you need to go much faster than throwing your weight around.

You have lost your only ID proof: Without a valid ID proof, not only will it be very difficult to board your flight, but you will not be able to rent a car once you get to your destination. So, it is vital that you always have your ID with you at all times.

Solution: Carry your ID proof around your neck as you do in the office. If that is not for you, then you should ensure that you have two valid ID proofs with you and keep them in separate cases and in separate bags. Thus, if you happen to lose one, you will at least have the other one with you.

Discussing business on the flight: Your business partner and you have been discussing a classified business tactic on the flight and you realize that your number 1 competitor has been sitting behind you all this while. He probably heard everything you talked about! What do you do?

Solution: Yes, it is only natural to discuss business when you're travelling for work with your colleagues. However, remember that walls have ears too and you never know who might be listening to you. Thus, wait for complete privacy before you start discussing vital trade secrets. If you must talk on the flight, ensure that you are discrete and soft so that you are not overheard.