The Best & Worse of Customer Service

Good customer service is the lifeblood of any business, you can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.





The difference made by the Customer Service:

    -Starbucks
    -Megacable

What behaviors make a good salesperson

"Sales is solving someone's problem"

Steps:

1.Establish an enviromen of trust- Eye contact
- Smile (customers are not guilty if you are having a bad day)
- Interest

2.Give useful information (educate them)
-Ask them what are they looking for

3.Consideration!!!
-All customers are different, you must analize every customer to find out how to handle it in order to avoid annoying the customer

The Successful Salesman.

About the video:
Arabic-accented speech

-It's a little forced due to the acting
-Customers are not always that polite...

Despite the video:

-I really don't think repiting what the customer just said is a good idea, like in this example, or when you order something at the restaurant, although in other cases like telephone ordering IT IS necessary.

-Avoid saying words like sir and madam, or even the last name's customer EVERY TIME you talk to him/her

The Bad Salesman

You all know what the video is talking about! :S

-Just avoid that behaviour using the "tips" of the preview video

The Distracted Salesman

... ... ...

I think even they know what it means to be served by a bad seller, so probably they are just bad people/employees.

What Makes A Good Salesman | The #1 Sales Tip

What stand out about this video:

 Minute 4:37
"...Just care, be a human, dont try to be a sales robot trying to make sales all day long, because you have no idea what that one person... How many people they are gonna go after, and tell, and bring others back to you, just because you were helpful, nice and actually gave a crap about what it was that they needed..."